What’s Up with Us
Here at Travel Planners International, we spend our days and nights dreaming of ways we can make our family of passionate, sleep-deprived, ROCKSTAR advisors so happy and profitable, they go to bed at night yelling, “NAILED IT!” We’re just a group of fun, good-looking people with a passion for making your travel agency business a thriving success. Our core values make partnering with us an enjoyable and rewarding experience.
- Mission Statement – Our mission is to provide all of the tools, support, and fulfillment services to assist each of our travel partners to be the most knowledgeable, efficient, competitive, and profitable leisure and corporate sellers in the travel industry.
- Vision Statement – Our vision is to be unrivaled in the travel industry by continuously developing new business relationships and opportunities.
- Values Statement – These are the words we live by:
- Integrity: We are committed to honesty, loyalty, and a high standard of ethical conduct.
- Customer-Focused: We provide the highest level of customer service to our agents, their customers, and our preferred suppliers.
- Results-Orientated: We believe our success depends on our leadership and management teams’ abilities to focus and execute missions on schedule.
- Teamwork: We build and maintain long-term, professional, win-win relationships with our employees, agents, preferred suppliers, and all our business partners to achieve mutual success.
- Excellence: We are a high-performance organization, committed to staying focused on total customer satisfaction. We continuously analyze our processes and ourselves to become the best of the best.
- Innovative: We are always developing and implementing cutting-edge technologies for our agents and preferred suppliers.
We’re a Team of Fun, Fierce, and Friendly Folks
Here at TPI, we take building your business seriously, but we do it while having fun too. Our team of dedicated office staff spends their days drinking coffee and getting things done for YOU. Partner with us, and we’ll be a force to be reckoned with together.
Ken Gagliano
President
Tony Gagliano Jr.
COO / Executive Vice President
Erwing Hernandez
Senior Vice President
Jenn Lee
Vice President | Industry Engagement & Support
Pam Scott
Vice President | Sales & Marketing
Dennis Aguilar
Director of Finance
Reyna Pagan
Director of Operations
Joanita Lewis
Accounting Manager
Elisabeth McGuire
Marketing & Events Manager
Achilles Ballestas
IT Manager
Sylvia Alvarez
Agent Support Manager
Louis Velazquez
Creative Services Supervisor
Amelia Rodriguez
Human Resource Generalist
Tammy Roan
Travel Career Consultant
Luis De Jesus
Accounting Supervisor
Sandraliz Orta
Accounting Specialist
Dexter Taylor
Web Developer
Alex Gonzalez
Agent Support Specialist
Corey Thorne
Agent Support Specialist
Yaima Leyva
Air/Car/Hotel Specialist
Ricardo Vallee
Air/Car/Hotel Specialist
Kim Becker
Creative Marketing Specialist
Debbie Mitchell
Events Coordinator
Laurie May
Onboarding Specialist
Wendy Shilling
Partner Relations Coordinator
Joao Lico
Partner Relations Coordinator
Nodar Revazishvili
Programs Education Specialist
Success: The Proof is in Our Numbers
380
Preferred Supplier Relationships
$20
Million Paid in Commission Last Year
13K+
Experiences Booked Last Year
372
Years of Combined Staff Experience
What We Do for You is What Sets Us Apart
Resources
Because we are a member of our incredible Consortia, Signature Travel Network, you have access to supplier marketing and promotional materials that may be hard to come by otherwise. You also get to double-dip in any exclusive deals because you get our Host Agency benefits and our Consortia benefits. In the end, you get more, more, MORE when you are a part of our family.
Technology
We provide our Travel Planners International Rockstars with the latest and greatest technology to keep your business running smoothly and easily. Through your Agent Portal, you’ll be able to email clients, access marketing materials, complete all your bookings, and keep tabs on your accounting. Keeping you organized and productive makes you happier and more successful, and that’s awesome.
Community
We believe the collective brainpower and experienced knowledge of our family of Rockstars is one of our most valuable assets. Our fun, family atmosphere in the office, at events, and online is unmatched anywhere else. When you become a TPI Family member, you are adopted into a successful, driven, hard-working, group of passionate small business owners who love what they do.
Local Meetups
We connect you with other local Travel Planners International agents in your area at a coffee shop, restaurant, wine bar, or wherever where you can talk face to face with people just like you. Led by one of our local TPI Advocates, these small, informal meetings hook you up with Preferred Suppliers who are looking to connect with some of our Rockstars as they swing through the area.
Philanthropy
Impact has been part of our foundation since Anthony and Marietta Gagliano founded Travel Planners International in 1988. It is in our blood to serve others; to give back to those in need of our time, talent, and treasures. This is why we lead by example and combine our efforts leading philanthropic organizations to impact the quality of travel for everyone who experiences the world through travel. We strive to inspire others to also give back to organizations that share their values.
Our Partners
